It took a few days, but I have a resolution to share.
I did not have to resort to lawyers, police or violence in order to get some satisfaction in this case, though any of those options could easily have been clumsily wielded in pursuing justice.
I took my moms computer, the build specs, and a printout of what was currently in the case. I went to the BigBox store and spoke with the manager of the tech support dweebs.
I explained the situation thusly:
You have, or had, an employee in this store, in this department, whom took advantage of my mother. She brought in this computer, and a second hard drive, in order to have the data from the loose drive transferred to the internal drive. What your tech did was take out the much larger internal drive with new software and OS, and replace it with the smaller, older drive.
When my mom saw that, yes, the data was now “on the computer” she took the computer home. This occurred a few months ago, and it was only this past week that I looked at the computer at all.
I want to know what you can do to make this right.
Using my mothers phone number, he was able to look up the work order. The tech who had performed the “upgrade” was, oddly enough, no longer employed with them.
He looked at the build spec, and looked at the spec printout from PCWizard, and immediately saw that there was a missing RAM stick and a 40x less capacity drive.
He then did something that, frankly, left me completely speechless.
He made it right.
Using the only parts that they had in the store, he added the components that were taken out. Well, not really. He asked me if I’d like to leave it for a couple of days, and I asked if I could have the parts instead, and take care of it myself. This seemed amenable.
The parts that had gone missing were an 80GB IDE drive, and one of the DDR PC3200 256MB RAM modules. The parts that he handed be were a 250GB IDE drive, all that they had, and 2x 1GB DDR PC3200 RAM modules. He apologized that they didn’t have the parts in to keep it at original spec, but gave me kind of a wink and nod when he did it.
I am more than happy to do the work myself, especially since I can format the drive and ghost the software and OS from my own machine. Plus theres a huge capacity and memory boost.
Those benefits have swayed me from wanting to buy a bulldozer specifically to take out their foyer, but I’m still left with a sour taste in my mouth. That some fucking douche decided to make my mom a target…well, I’m glad he wasn’t the one who was at the counter. I may have beat him about the head with the tower, and strangled him to death with a piece of CAT5.